Support questions and answers are located here.
Do you have a Test & Evaluation (T&E) Program for me to try the product before I buy?
Yes. We have a T&E program available to Law Enforcement Officers and Active-duty Military Personnel who would like to evaluate a system for use by their team or unit. Contact us using this form and indicate your interest in the T&E program in the message section. Please be sure to include as much information as possible about the intended usage of the system in order to best expedite your request.
Where do I find product documentation?
Can your headset systems be worn with a gas mask or other self-contained systems (SCBA, CBRNE, etc.)?
Yes, with the small size of our earbuds and the in-ear microphone all of our systems are optimal for use when your face is covered with equipment, such as a gas mask. The Silynx earbuds are far superior to most any other solution that is on the market, such as over-the-ear muffs. This application is detailed in a diagram found here.
Do you have diagrams with different applications of your product?
Yes, they can be found on our website here.
What is an “in-ear microphone”?
Rather than adding yet more weight, snag hazard, and another piece of the headset that can get in the way, SILYNX eliminated the external microphone that you may know as boom mics, lapel mics, and speaker mics and replaced it with a microphone about the size of a pin. That microphone is integrated into stem of the Silynx HPEDs (Hearing Protection Enhancement Devices). That stem and the microphone sits in the ear canal of the user.
Does the Silynx in-ear microphone use bone conduction?
Why doesn’t Silynx use bone conduction technology for its in-ear microphone?
Silynx determined early in its design cycle that bone conduction is sub-optimal in a tactical environment because of its poor voice clarity when the operator is whispering. Silynx felt that solid voice clarity when whispering was an absolute requirement in the design of its products and opted design in technology that did not rely on bone conduction. Silynx calls this TRUE VOICE technology.
How does Silynx’s True Voice in-ear microphone technology work?
When we speak, sound emanates from our mouth and gathers in our ear canals. By sealing the ear, and using Silynx patented TRUE VOICE technology, our HPEDs sense the voice present in the actual ear canal not from vibrations of bone. It converts that sound into electronic voice transmission out the radio. You know how you hear yourself when you plug your ears and talk? Well, that’s what TRUE VOICE technology senses and sends out the radio.
Can I use custom ear molds with Silynx headsets?
Yes! Click here for more information.
How do I use the Silynx Boom Mic?
The boom mic is an optional accessory for the CLARUS or the CLARUS XPR (modular) headset. It connects directly into the auxiliary jack located at the top of the headset splitter. Once the boom mic is connected the headset will automatically begin to pick up audio from the boom mic instead of the in-ear mic (once the boom mic is detached the headset will automatically revert to using the in-ear mic). Be sure to speak into the side of the boom mic with the white dot. The other side has a noise cancellation feature. To install the boom mic you can use the clip (see images below), or use the velcro straps included with your purchase.
If I use the CLARUS PRO for shooting, will the cables get in the way?
Not at all. After inserting the ear buds, route the cables around your ears and behind your head. Then secure the nape adjuster to keep the cables snug against the back of your head. Now route the cable down your back and place the control box on your belt. Do this, and the CLARUS PRO virtually disappears (This technique was first used by soldiers, sailors, and marines with the predecessor product of the CLARUS PRO in combat operations in Afghanistan and Iraq. In a more peaceful environment, our Three Gun Competitors are using this technique as well, successfully.). Take a look at the image below of our Pro staff on a quail hunt in California. In this image you literally can’t even see the cable; he forgot it was even there.
Do you have any recommendations on how to install and wear the CLARUS PRO?
Yes. Click here to download our CLARUS PRO installation notes!
Do the CLARUS, CLARUS XPR, and CLARUS FX2 systems function with my two-way radio (Motorola, Harris, ICom, etc.) if the AAA battery is not installed or is depleted?
Yes. The AAA battery is only needed if you desire to use your CLARUS, XPR or FX2 system without a radio—perhaps on the range as electronic hearing protection. All three systems function without a AAA battery installed when connected to a tactical radio.
My CLARUS, XPR and FX2 systems isn’t working without a battery. What is wrong?
The CLARUS, XPR and FX2 systems are designed to function with or without the AAA battery (since our systems draw miniscule power from the radio, the AAA battery is really only needed if you want to use the system without a radio–perhaps on the range as electronic Hearing protection). If the system is not working then that is an indication that the radio is not configured to provide power to external devices. This can be a programming issue with the radio or you have an adaptor that does not have the correct configuration to provide power to an external device. Consult your radio expert at your department, your radio manufacturer or call us and we can assist.
Why does your CLARUS PRO hearing protection / ruggedized headset product have a cable attached to the ear buds?
Until the CLARUS PRO you had two options for electronic hearing protection: earmuffs and in-ear “hearing-aide” sized plugs. We found that both of these designs had many flaws. For instance, when wearing ear muffs over eye-wear, you greatly diminish the protective capability of the muff. For the in-ear hearing-aide sized plugs, that are very expensive, we know of many who have lost them, or broken them due to their delicate construction. The cable on the CLARUS PRO allows us to provide you with a durable, rated, electronic hearing protection system, that isn’t easily lost (the highly durable cable doubles as a retention lanyard) or damaged, and that does not interfere with your eye-wear or head-gear.
Literally speaking, the cable provides power to the noise cancelling earbuds, and delivers audio from a mobile device to the headset.
How should I route the cable on the CLARUS PRO when on the range?
Simply route the cable behind your ears and behind your back, and place the control box on your belt.
What are the differences in the CLARUS Product line?
|Features||OPTIMUS||CLARUS||CLARUS XPR||CLARUS FX2||CLARUS PRO|
|Price Point (Basic Config)||$$$$||$$$||$$||$$||$|
|Hearing Protection||NRR 25||NRR 25||NRR 25||NRR 25||NRR 25|
|# of Two-way Radios Supported||Up to 4||Up to 2||1 plus cell phone||1||1|
|Headset Connection||QDC||QDC||QDC / Fixed||Fixed||Fixed|
|Radio Connections||QDC||QDC||QDC||Fixed||3.5mm pole|
|Cell Phone Support||✓||✓||✓||✓||✓|
|Wireless Push to Talk Support||✓||✓|
What is HEAR-THRU?
Hear-thru allows you to maintain critical situational awareness, and to have face to face conversations without removing your hearing protection in all types of operational environments. Hear-thru is also known as electronically controlled hear-thru and sound localization. Users manually control the hear-thru volume level via assigned buttons on the product. Voice prompts indicate to the user when the system is set at either the lowest or the highest volume level. Silynx systems enhance the user’s natural hearing ability, allowing for awareness of ambient noises that would otherwise go unheard. Regardless of the hear-thru level that a user chooses at any given time, during impulse noise events the hear-thru system responds to the decibel increase, automatically and immediately compressing the noise until the decibels decrease back to safe levels.
What’s the difference between in-ear and over-the-ear (ear muff) hearing protection?
From a functional standpoint there is very little difference between the two. Both effectively protect your hearing and provide the pass thru of ambient sound. The primary difference is in compatibility with eyewear, size, weight, and comfort. When using eyewear with ear muffs, you reduce protective quality of the ear muff, and risk hearing damage; in-ear hearing protection was designed to ensure there is no degradation of hearing protection when using eyewear. Bulky ear muffs take up considerably more space than in-ear headsets. Bulky ear muffs are considerably heavier than in-ear headsets. Bulky ear muffs tend to be uncomfortable, while in-ear headsets provide all day comfort.
What’s the difference between in-ear and over-the-ear (circumaural) headsets?
When considering in-ear or over-the-ear headsets consider the same differences above, plus the added benefit that in-ear headsets (e.g., Silynx CLARUS products) do not require an external microphone that adds bulk, weight, and snag hazard to your headset system.
Does SILYNX offer a discount for firearms instructors, tactical trainers, outdoor and survival instructors and hunting guides?
Yes. But SILYNX goes one better than just a discount. Our SILYNX INSTRUCTOR / TRAINER INCENTIVE PROGRAM (SITIP) offers a standard discount AND a quarterly reward program to all approved firearms instructors, tactical trainers, outdoor and survival instructors and hunting guides who purchase product for themselves or for resale to their clients. Just fill out the application here.
Is the SILYNX INSTRUCTOR TRAINER INCENTIVE PROGRAM just for trainers and instructors?
No. While the program was designed around civilian and uniformed tactical trainers and firearms instructors, any individual who services clients in the areas of shooting, hunting, outdoors, and industrial are eligible. Just fill out the application here.
Does participation in the SILYNX INSTRUCTOR TRAINER INCENTIVE PROGRAM require an opening order?
No. This is a no obligation program. Just fill out the application here and contact us whenever you are ready to place your order.
What is Silynx’s Warranty Policy?
Silynx Communications, Inc. warrants that this product will be free from defects in design, material, and workmanship during normal use for a period of one (1) year from the date of product purchase. This warranty shall extend only to the buyer on the original receipt and may not be transferred to any other party. This warranty is valid only when and if:
(a) Written notice of the product failure is received within the warranty period;
(b) The product is properly packed and returned by the buyer; and
(c) The product has not been subjected to misuse, neglect, improper use, accident, acts of war, or any unauthorized modification, repair, or alteration, as determined solely by Silynx Communications, Inc.
Are Silynx’s products export controlled?
Some of Silynx’s products are subject to export control as administered by the U.S. Department of Commerce (EAR), and require an export license to be shipped outside of the United States. Export or re-export outside the United States without prior authorization from the U.S. Government is prohibited. For a list of export controlled Silynx products, or for additional information, please contact us at 866.325.1731, or [email protected].
Can I order from the Silynx webstore if I live outside the US or Canada?
While customers with a billing or shipping address outside of the United States or Canada may not place orders through the Silynx webstore, they may purchase Silynx products from a variety of international dealers and retail locations. If you are an international customer, please contact us at 866.325.1731 or [email protected] for more information.